AML Policy
(Latest version, written on July 11, 2020)
Whiterock Leisure Performances N.V. (Whiterock) with its registered address at Abraham de Veerstraat 9 (PO Box 3421) Curaçao is regulated by the Jurisdiction of Curaçao (former The Netherlands Antilles) with its Registeration Number 153.656 and its Casino Sub-License Number GLH-OCCHKTW076112020 (for the Right to Use of Non-Exclusive Offshore Games of Chance and Wagering) and its Business Description, such as:
1. To organize, market, promote, manage, support and operate all types of remote gaming activities, comprising all types of games, betting and other operation of betting exchange, interactive casinos, bingos, lotteries, poker and other interactive games for clients established or residing outside of Curaçao. 2. The company has the power to perform every act and thing profitable or requisite to the accomplishment of its purposes or connected therewith or incidental thereto in the widest sense of the word.
Whiterock Leisure Performances N.V. confirms on the 4th day of July 2020 the following in accordance with the standards of a prudent professional and the applicable laws and regulations:
1. We maintain Anti Money Laundering & Counter Terrorist Financing (AML/CTF) policies applicable to all employees and an on-going training program. We have implemented related procedures and controls including a procedure on suspicious activity reports;
2. We perform a risk assessment of the underlying investor, mandates and proxy holders using a combination of relevant risk factors prior entering into a business relationship and obtain information on the purpose of the business relationship (Risk Based Approach);
3. We perform the identification and verification of the identity of the underlying investor based on the initial risk assessment. Where applicable, the identification and verification of the identity of our clients, beneficial owners, controlling parties and proxy holders is performed, such that the ownership and control structure of the underlying investors in particular legal persons, trusts and similar legal arrangements are understood and risks are assessed;
4. We perform enhanced due diligence on higher risk underlying investors and their beneficial owners, where applicable, including politically exposed persons and, where a relationship is established with countries or territories which do not or insufficiently apply AML-CTF measures;
5. We perform on-going monitoring of the business relationship to maintain KYC information current including detection of unusual transactions which are not consistent with the expected business activity, and where necessary, the origin of funds and origin of wealth;
6. We perform sanctions screening prior the account opening and on an on-going basis of the underlying investors, their beneficial owners, mandate and proxy holders where applicable. The sanctions lists are amongst others, the resolutions of the United Nations Security Council as welt as acts adopted by the European Commission regarding CTF /EU sanction list.
7. We retain investor due diligence documentation du ring a period of at least five years following the end of the business relationship and will make it available upon written request notwithstanding any applicable rules on confidentiality or local secrecy laws.
8. We do not enter into business relationship with shell banks or accept shell banks as underlying investors or beneficial owners.
Sign Up
Account
How do i open an account?
My activation link does not work.
I did not receive an activation email.
Is the registration at Whiterock Casino free?
How do I verify my address?
How do I verify my account?
How long does document verification take?
How do I close my account?
Why is my account closed?
How do I set a deposit limit?
How do I set a wagering limit?
How do I set a loss limit?
How do I change my details?
How can I change my date of birth?
How can I change my email address?
I forgot my password.
I locked my account.
I blocked my account.
I cannot login.
Deposit
What is the minimum deposit?
What is the maximum deposit?
How can I make a deposit?
Why can I not deposit?
Do you charge commission for deposits?
Withdrawal
What is the minimum withdrawal?
What is the maximum withdrawal?
How do I request a pay-out?
Why was my withdrawal rejected?
How fast will my payout request be processed?
I received less than the amount I withdrew.
I did not receive my winnings.
Can I cancel my withdrawal?
Bonus
Where can I find my Free spins?
How do I get a bonus?
Can I withdraw my bonus?
What does wagering mean?
I cannot play my bonus.
I cancelled my bonus by mistake.
Why was my bonus cancelled?
Games
How do I take part in real money games?
How do I take part in fun mode games?
What is a plugin (plug-in)?
Can I play on my tablet/mobile phone?
I am receiving a game error.
When I try playing games I get a black screen.
Other
You need help?
What languages do you support?
I have some suggestions.
I want to promote your casino.
How do I become a VIP?
Click on the Live Chat tab and feel free to ask any question, thank you.
Of course you can also contact Support by sending an email to [email protected]
If you want to send us a message through our contact form then you can send it from here.