Responsible Gaming Policy
(Latest version - written on July 9, 2020)
The pleasure and the desire to look around and get involved in an online casino is an extremely attractive way to search for “being lucky in the game???. Most casino players have fun and are fascinated by the use of online entertainment.
These players have no difficulties and therefore have no problems with the practice of passionate gambling.
However, on the “dark side??? of online casino visits there are also certain people who may lose or have lost control of their gaming behavior.
For this reason the Whiterock Casino management has advice with the best intentions: “Always play and / or bet absolutely responsible. Thank you!
Gambling addiction
The below mentioned signals may be some signs of gambling addiction::
• The inability to cancel the game, the games or the bets
• Borrowing money (be it from acquaintances, relatives and / or credit institutions) to continue using money in the casino
• Negative character changes
• The (subconscious) willingness to lose a job and to drive not only oneself but also family into financial ruin.
Loss limit
It is important that a desired casino stay should stay fun and exciting for every player, and the risk of problematic gambling behaviour reduced to a minimum . For this reason the Whiterock Casino Management has included the ability for every player to set limits to his/her account such as play time limit, loss limit, and wager limit.
Such restrictions are set with for a certain time-period and can be changed upon request, and with a cool-off period.
Sign Up
Account
How do i open an account?
My activation link does not work.
I did not receive an activation email.
Is the registration at Whiterock Casino free?
How do I verify my address?
How do I verify my account?
How long does document verification take?
How do I close my account?
Why is my account closed?
How do I set a deposit limit?
How do I set a wagering limit?
How do I set a loss limit?
How do I change my details?
How can I change my date of birth?
How can I change my email address?
I forgot my password.
I locked my account.
I blocked my account.
I cannot login.
Deposit
What is the minimum deposit?
What is the maximum deposit?
How can I make a deposit?
Why can I not deposit?
Do you charge commission for deposits?
Withdrawal
What is the minimum withdrawal?
What is the maximum withdrawal?
How do I request a pay-out?
Why was my withdrawal rejected?
How fast will my payout request be processed?
I received less than the amount I withdrew.
I did not receive my winnings.
Can I cancel my withdrawal?
Bonus
Where can I find my Free spins?
How do I get a bonus?
Can I withdraw my bonus?
What does wagering mean?
I cannot play my bonus.
I cancelled my bonus by mistake.
Why was my bonus cancelled?
Games
How do I take part in real money games?
How do I take part in fun mode games?
What is a plugin (plug-in)?
Can I play on my tablet/mobile phone?
I am receiving a game error.
When I try playing games I get a black screen.
Other
You need help?
What languages do you support?
I have some suggestions.
I want to promote your casino.
How do I become a VIP?
Click on the Live Chat tab and feel free to ask any question, thank you.
Of course you can also contact Support by sending an email to [email protected]
If you want to send us a message through our contact form then you can send it from here.